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The Psyche of the HR Professional and HR Operating Models

Updated: Jan 7, 2023

Happy New Year! What is your new year's resolution? Make better use of human resources data to enable more effective decision-making about people in your organisation? Of course! :-)

The power of data held in human resources systems augmented by #artificialintelligence and #machinelearning is one of the workplace's best known secrets and a great way to transform the human resources service. However, the psyche of the typical human resources professional usually focuses on alleviating leadership #neuroses: managing organisational risk, making process-led decisions and minimising contact with employees. Tech savvy HR professionals remains an undeveloped capability in the profession. I recently read an insightful article by McKinsey who interviewed more than 100 human resource leaders which reveals how the HR operating model is changing - beyond the ageing Ulrich model - to drive value in a volatile business environment. One of the innovation shifts is ‘data excellence’, tech savvy chief human resource officers and leaders are tapping into data held in HR systems as a source of objective decision making use of artificial intelligence and machine learning. This emerging machine-led operating model uses #algorithms to select talent, assess individual development needs, and analyse the root causes of attrition and absenteeism freeing up HR professionals to focus on giving advice and counsel to employees and people managers. In the latest #JungianBitsofInformation blogs, I explore various aspects of AI and machine learning: definition, future trajectory, potential, ethics, and how to drive the business case for AI in your organisation. However, how does the HR profession unlock it's full potential as tech savvy leaders? Follow the blog series on AI and machine learning to find out more about the #unconscious, it's impact in the workplace and how to unlock its potential and creativity. #JungianBitsofInformation a blog, podcast and individual and workplace transformation service dedicated to exploring the unconscious in the workplace, specifically, the dynamics between the individual psyche and the workplace. Bringing an irrational perspective into the rational workplace.


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